1. What is the NEW Roam Easy Caribbean Plan?
- Roam Easy Caribbean plan provides our valued customers with generous allotment of data, FREE incoming calls and reduced PayGo/Overage rate for roaming voice calls to stay connected while roaming in the Caribbean.
2. What is being offered with this plan?
- Roaming Data Allotment
- FREE Incoming calls
- FREE Incoming SMS
- Reduced PayGo/Overage rate for roaming voice callsat JMD 24 per minute
- SMS charged at USD$0.15/ $24 - up to per 160 characters sent
Note: Rates will be based on zone the country is listed that the call is being made to.
3. What does the Roam Easy Caribbean Plans Entails?
The Prepaid Roam Easy Caribbean plans will be available in the following durations 3, 7, and 14 Day plans.
Table 1
|
Plan Name |
Duration (Days) |
Plan Price (J$) |
Data |
Voice Mins |
|
3 Day Roam Easy Caribbean |
3 |
$1100 |
3GB |
N/A |
|
7 Day Roam Easy Caribbean |
7 |
$2200 |
7GB |
N/A |
|
14 Day Roam Easy Caribbean |
14 |
$4400 |
14GB |
N/A |
N.B Toll Free numbers are not applicable to these roaming plans, therefore customers will be charged at reduce roaming rates or standard roaming rates. Kindly refer to the rate tables below.
4. How can customers activate these plans?
These plans can be activated via the below:
My Digicel APP Activation:
UMM *147# Activation:
5. How can customers check their balance from the Roam Easy Caribbean plan?
- Customers will be able to check their Data balance via the below:
My Digicel APP
UMM (*147) à My Accountà Manage My Plans à Balance Check
6. In which countries can customers use Roam Easy Caribbean Plans?
The Roam Easy Caribbean plan will be available in the following destinations listed in the table below.
Table 2
|
Anguilla |
Bonaire |
Guyana |
St. Vincent |
|
Antigua |
Cayman |
Haiti |
Suriname |
|
Aruba |
Curacao |
Montserrat |
Turks & Caicos Island |
|
Barbados |
Dominica |
Jamaica |
Trinidad and Tobago |
|
Bermuda |
St. Barth |
St Kitts |
Martinique |
|
British Virgin Island |
Grenada |
St. Lucia |
Guadeloupe |
|
St. Martin |
N.B The data allotted in the Caribbean plans will not work outside of the eligible destinations above.
El Salvador and Panama is not included in the Caribbean roaming plan
7. What are the calling rates while on the Roam Easy Caribbean Plans?
Table 3
|
Recommended Rates (US$) |
While on a Roam Easy Caribbean Roaming Plan |
|
Region |
North America/Digi Caribbean |
|
Local (per min) |
$0.15 |
|
Back Home (per min) |
$0.15 |
|
Rest of the World (per min) incl. Toll Free numbers |
$0.38 |
|
Incoming Call |
$0.00 |
|
VED |
$2.96 |
|
Satellite |
$6.75 |
|
Rate per SMS |
$0.15 |
|
Rate Data (per MB) |
$0.15 |
|
Overage rates in JMD* |
|
|
Region |
North America/Digi Caribbean (JMD)* |
|
Local (per min) |
$24.00 |
|
Back Home (per min) |
$24.00 |
|
Rest of the World (per min) |
$60.80 |
|
VED |
$474.00 |
|
Satellite |
$1,080.00 |
|
Rate per SMS |
$24.00 |
|
Rate Data (per MB) |
$24.00 |
*Per second billing will apply
|
With Plan |
|
|
Region |
Cost |
|
Toll Free Numbers |
$25.00 |
|
Cuba |
$474.00 |
|
Zone 1 & 2 |
$1080.00 |
|
Zone 3,4,5 & 6 |
$129.03 |
|
Satellite |
$1,080.00 |
8. Who is eligible for these plans?
- All Prepaid customers are eligible to activate the Prepaid Roam Easy Caribbean Plans.
- N.B. Corporate customers will NOT be able to activate these plans or roaming rates
9. Does the customer need to activate the plan before leaving local/home country?
- No Pre-activation required before arrival in roaming destination, customers can activate any Roam Easy Caribbean Plans from any of the eligible destinations.
- Customers can activate via My Digicel App at any eligible destinations or dial the USSD code (*147# or *153#) if the roaming party supports the UMM.
10. Is there a limit to the number of plans customer can activate?
- There is no limit to the number activations of plans. Customers can buy multiple of same or other Roam Easy Caribbean plans at any given time and rollover their roaming data.
11. Does the Roam Easy Caribbean Plans auto- renew?
- The Prepaid Roam Easy Caribbean Plans will NOT automatically auto- renewal.
12. If the customer wants the roaming plan to auto-renew can they opt-in to auto-renewal?
- Prepaid customers should receive expiry notification 2 days and 1 day before plan expiry. Except for the 3 day plan a notification should be receives 24 hours before plans expire. No opt-in option will be given to customer. They will be able to activate a new plan via the UMM (*147#) and My Digicel App.
13. Will customer receive a prompt if they have used up the plan allocations?
- Yes, In the event the data allotments are exhausted before the scheduled notification period, a prompt will be sent with an invitation to purchase a new plan.
- Customers will receive the below data notifications advising when data allotment will soon be exhausted:
|
Message Trigger |
Message |
|
150MB Remaining |
You have 150MB roaming data remaining. Use your free 100MB MyDigicel app data to activate a new roaming plan via p.mydigicel.net or dial *153# |
|
50MB Remaining |
You have 50MB roaming data remaining. Use your free 100MB MyDigicel app data to activate a new roaming plan via p.mydigicel.net or dial *153# |
|
0MB Remaining |
You have 0MB roaming data remaining. Use your free 100MB MyDigicel app data to activate a new roaming plan via p.mydigicel.net or dial *153# |
14. If the customer purchases multiple roaming plans will the data roll over?
- Data will rollover once the customer repurchases a Roam Easy Caribbean plan. Data rolled over will take the validity of the longest plan.
- Data rollover can occur for the following scenarios:
- Roam Easy Caribbean Plan --> Roam Easy Caribbean Plan
- If the customer purchases a Roam Easy Caribbean and an International Roaming plan both bundle data allotments will remain on the customer’s account separately. If the customer is roaming in the Caribbean the Caribbean roaming data will be use first then the International roaming data.
15. If the customer is not on a roaming plan will they be charge to receive calls?
- Yes customers without a roaming plan and roaming in a Caribbean destination will be charge $32 per min for incoming calls.
16. Will customer be notified for plan rollover or plan expiry?
- Yes, plan rollover and expiry notifications will be sent. Customers can repurchase the same Prepaid Roam Easy Caribbean plan before it expires.
Transit Message:
You've successfully changed to a ^PLAN NAME^. View balance: a.mydigicel.net. Plan will expire on ^EXPIRE_DATE^.
Expiry Message:
Your ^PLAN NAME^ expired on ^EXPIRE_DATE^. Use your FREE 100MB MyDigicel APP data to buy a roaming plan via p.mydigicel.net or dial *153#.
17. Will customers be charged for data if they continue a data session, after the bundle has been depleted?
- When the roaming data allotments are exhausted, customer will not be able to continue streaming until they have activated another Roam Easy Caribbean Plan or opt-in to PayGo data rates at USD$0.20 ($24 per MB of Data).
- A PayGo Pop Up Wall will appear and prompt the customer to either opt-in to PayGo data overage usage at USD$0.20 ($24) per MB or activate another Roam Easy Caribbean Plan.
Customer will receive the below pop up once the bundle has been exhausted:
18. Can Digi-loan credit be used to purchase the Prepaid Roam Easy Caribbean Plan?
- Customers will be able to use Digi-loan credit to purchase the Prepaid Easy Roam Caribbean Roaming Plans.
19. Can customer benefit from the Roam Easy Caribbean plan in their home country?
- No, benefits of the Roam Easy Caribbean Plan are not accessible in the home country.
Customer will receive the below message:
“Oops! No Digicel roaming plans for this region. Stay in touch using standard roaming rates for calls and data. Click https://bit.ly/Digiroam for more info.”
Note: Prepaid customers roaming in a country not listed as an eligible roaming plan destination will be doing standard roaming whether or not a roaming plan is active.
20. If a customer needs assistance, how do they contact customer care?
- Dial 1876 380 7626(ROAM) for Customer Care when on a plan the overage of $24 per mins and without a plan standard roaming rate applies- $32 per min.
- Use the MyDigicel app, tap Ruby to speak with an agent (use your bonus 100MB MyDigicel data).
21. How do customers get to Voicemail while roaming?
- Dial 1876 380 0000 to get to their voicemail-
- N.B. Receiving Voice mail will be FREE whether in-plan call or standard roaming.
- Contacting voicemail while roaming will be charged at the overage rate of $24 per mins and without a plan standard roaming rate applies- $32 per min.
22. Where do customers find the Ruby in the My Digicel App?
- Customer will be able to find Ruby on the home page select support OR select red smiley face at the upper right hand cover of the MY Digicel APP, see the below:
23. What happens to the existing USA & Caribbean Roam Plans?
- Upon the launch of the New International Roam plans and Caribbean Roaming plans, the legacy USA & Caribbean and the Old Roam Easy Roaming plans will not be available for activation. The following will happen:
- Plan will no longer be available in the UMM Menu, USSD, My Digicel App, Website
- Subscriber with active legacy USA & Caribbean or the old Roam Easy Roaming plans will still have access to use the plan until its original expiration date. These subscribers will not be able to renew these legacy plans.
24. Which network can a customer roaming in the Caribbean connect to?
- Customer roaming in the Caribbean can connect to any Digicel Network, once they are roaming in one of the destination above.