1. What are the Postpaid Prime Bundles?
- The first major move in our Digital Operator ecosystem, Digicel will be upgrading our Postpaid customers’ plans, giving them the opportunity to enjoy a refreshed digital life experience with more benefits in their Freedom Postpaid plans.
That means we’re enabling them to enjoy all the digital experiences and more data they could possibly wish in their regular plans. Say hello to the enhanced world of Postpaid Prime bundles, rebranded from the Postpaid Freedom Plans.
2. What are the features of the Postpaid Prime Bundles?
Postpaid Prime Bundles will obtain the benefits below:
Postpaid Prime Bundles:
- Unlimited voice minutes to off-net and on-net local numbers.
- Up to 150GB of Any use Data bundles.
- Unlimited Data for SWIFT (Snapchat, WhatsApp, Instagram, Twitter, Facebook)
- One time Redeemable 1GB bundle offer to download apps from IOS App-Store/ Google Play-Store.
- Limited time offer, of Night-time free download/browsing, for 60 days
- 30GB of exclusive Data to use each Digicel application, that’s 270GB extra!
- SportsMax (Premium) – 30GB
- HBO Max – 30GB
- Spotify & ITunes - 30GB
- Go Loud (Premium) – 30GB
- BiP - 30GB
- Loop - 30GB
- YouTube up to 30GB (Start, Core and Plus Plan)
- Netflix up to 20GB (On the core and Plus plan)
3. What are the digital services included in the Postpaid Prime Bundles?
- Each of the Postpaid Prime Bundles include our full suite of Digital Apps & Services. And the great thing about our suite of digital services is that there is something for everyone, no matter what they are into.
Our digital apps & services offered include:
- Spotify & ITunes for music - music streaming and downloads.
- HBO Max for TV streaming - your app for TV anytime, anywhere.
- BiP for messaging, gaming and marketplaces - instant messaging-and-much-more communications and discovery service.
- LOOP for Caribbean news - news now.
- SportsMax for live streaming and news about sports - your sports news and live streaming service.
- GoLoud - our new app for Radio stations and Podcasts - Ultimate Audio experience providing the best selection of live radio and most popular Podcasts
- YouTube- Stream and access YT video content on YouTube
- Netflix- Core and Plus Plan- Stream and access Netflix
- Plus customers will still be able to use the My Digicel App (Digicel’s self-service and store in your pocket), to manage their Digicel account.
Each app will get its own super generous data allotment so that customers can feel, touch, experience and enjoy them as they live their digital lives.
4. What are the updates?
The following will be provided in the Updated Postpaid Prime Bundles
| Postpaid Price Plan | Old Subscription Fee/JMD | New Subscription Fee/JMD | Local Call Minutes | International minutes | Data Bundle | YT Bundle | Netflix Bundle | Social (SWIFT) |
| Prime - Intro Bundle | 2900 | No change | 2500 | N/A | 10GB | - | - | Unlimited |
| Prime – Start Bundle | 3950 | No change | 3500 | N/A | 30GB | 30GB | - | Unlimited |
| Prime – Core Bundle | 6000 | $6400 | 4500 | 60 minutes (USA, Can, UK Mobile) | 50GB | 30GB | 10GB | Unlimited |
| Prime – Plus Bundle | 12000 | No change | Unlimited |
Unlimited (USA, Can, UK Mobile) |
100GB | 30GB | 20GB | Unlimited |
| Prime Start (Discounted) | $3300 | $3500 | 3500 | 60 minutes (USA, Can, UK Mobile) | 30GB | - | - | Unlimited |
| Prime Core (Discounted) | $4100 | $4500 | 4500 | N/A | 50GB | - | - | Unlimited |
| Prime – Plus Bundle (Discounted) | $9700 | $10,000 | Unlimited |
Unlimited (USA, Can) excluding UK |
30GB | - | - | Unlimited |
*N.B
- All plans receive Unlimited Local Digicel SMS
5. What can the BiP, SportsMax, Spotify & ITunes, Loop, HBO Max and GoLoud data allotments be used for?
See the below table for all the usage of the respective data allotments can be used for:
| App | Usage |
| BIP | BIP Voice Call & 1-1 Video Call |
| SportsMax | SportsMax streaming minutes |
| Spotify & ITunes | Spotify & Apple Music |
| Loop Caribbean | To be used for Loop traffic only. EXCEPT for Loop Video and advertisement. |
| HBO Max | HBO streaming movies |
| GoLoud | Radio Stations |
**The BiP bundle will not cover charges for BiP Group Video Calling, Discovery and Games.
**Bip text, voice notes, video and picture sending will be free.
6. Will the customer’s Credit limit increase when moving to the Postpaid Prime Bundles?
- The credit limits for Postpaid Prime Bundles will be adjusted to reflect two times (2x) the respective monthly subscription before tax.
7. Will customers who sign up for the Freedom Plan after Postpaid Prime Bundles launch receive the Prime Bundle benefits?
- Yes, Customers who sign up after the launch date will automatically receive the Postpaid Prime Plan & benefits.
8. What are the data allotments available for use with the apps on the Postpaid Prime Bundles?
The Postpaid Prime Bundles will include exclusive access to digital apps and a monthly data allotment of 30GBs per app to allow customers to enjoy our digital ecosystem with no worries.
| Postpaid Price Plan | SportsMax | HBO Max | Spotify & Apple Music | BiP | Loop | Go Loud |
| Prime - Intro Bundle | 30GB | 30GB | 30GB | 30GB | 30GB | 30GB |
| Prime – Start Bundle | 30GB | 30GB | 30GB | 30GB | 30GB | 30GB |
| Prime – Core Bundle | 30GB | 30GB | 30GB | 30GB | 30GB | 30GB |
| Prime – Plus Bundle | 30GB | 30GB | 30GB | 30GB | 30GB | 30GB |
| Prime Start (Discounted | 30GB | 30GB | 30GB | 30GB | 30GB | 30GB |
| Prime Core (Discounted) | 30GB | 30GB | 30GB | 30GB | 30GB | 30GB |
| Prime - Plus Bundle (Discounted) | 30GB | 30GB | 30GB | 30GB | 30GB | 30GB |
| Jamaica Staff Prime | 30GB | 30GB | 30GB | 30GB | 30GB | 30GB |
9. Will the Postpaid Prime Bundles cover SMS?
- Customers on the Postpaid Prime Bundles will receive unlimited Local Digicel mobile SMS.
All other SMS to Flow and international will attract the below rates:
| Destination | Charge |
| Flow Local | $4.75 |
| International | $6.75 |
10. What is the Fair Usage Policy applied to Local Call Minutes?
- The minutes available per bundle are as follows:
| Postpaid Price Plan | FUP on Local Call Minutes |
| Prime - Intro Bundle | 2500 |
| Prime – Start Bundle | 3500 |
| Prime – Core Bundle | 4500 |
| Prime – Plus Bundle | Unlimited |
| Prime Start (Discounted) | 3500 |
| Prime Core (Discounted) | 4500 |
| Prime – Plus Bundle (Discounted) | Unlimited |
11. What calls are included in the local minutes bundle?
The local Minutes bundle will cover calls to the below destinations:
- Local Digicel mobile numbers
- Digicel Fixed lines
- Digicel Play
- Local Flow Mobile
- Flow Landline
12. For the Postpaid Prime Bundles that feature international minutes, what are the call destinations included?
The international minutes will cover below destination:
- USA
- Canada
- UK Mobile except Prime Plus (Discounted)
13. Will customers be able to add additional voice or data bundles to Postpaid Prime Bundles?
- Yes. Customers will be able to purchase the below data and Voice add-on Bundle:
| Voice add-ons | Mins Allotment | Price |
| 50 Anywhere | 50 mins | $300 |
| 250 Anywhere | 250 mins | $600 |
| 500 Anywhere | 500 mins | $1000 |
| Data Add-on | Data allotment | Price |
| 500MB data | 500MB | $450 |
| 1GB Data | 1GB | $750 |
| 2GB data | 2GB | $1,450 |
14. How will customers activate the add-ons?
- Customer will be able to activate the add-ons via the My Digicel App (MDA). Once they are on a Postpaid Prime plan, the add-on will be displayed in MDA.
15. Will customers be able to activate add-ons for the digital apps if they have exhausted their app data allotments?
- No, Postpaid customers will not be able to purchase any add-ons for the (6) six applications. Customers will be charge from their main bundle once they exhaust the bundle from any of the applications.
16. How will customers be able to check the data received for the month?
- Customer will be able to check their data via *147# or the My Digicel App or *120*9#
For the application data customer will only be able to check those via the MDA
17. Are the postpaid add-ons prorated?
- No. Once the Add-ons are activated, customers will receive the full allotment from the Add-on for use during the current bill cycle. The full cost of the Add-on will be applied to the customer’s bill.
18. If a customer changes their plan, will they receive the full bundles from the Postpaid Prime plan?
- No, if the customer changes their plan in the middle of the month, the bundles from the Postpaid Prime Bundles will be prorated based on the date of activation.
19. On the Postpaid Prime Bundles, will customers be able to rollover their main data bundle?
- Yes, customer have unlimited rollover on their unused main data bundle, however prime minutes will not be rolled over and will refresh each month.
20. Will customers be able to rollover the data for the Digital applications?
- Yes, the bundle for the Digital applications will be refreshed on the 1st of each month and customers can rollover their remaining data up to a maximum of 60GB per app.
21. Will customers be notified when they have depleted the data available for the apps?
- Yes, customers will receive the below notifications once they have depleted the respective data:
| Bundle | Threshold | Message |
| HBO Max | 75% | You've used 75% of your HBO MAX allowance from your Prime Plan. To check your remaining HBO MAX allowance go to a.mydigicel.net |
| 100% | You've used 100% of your HBO MAX allowance from your Prime Plan. You may continue to use HBO MAX from your main data Plan or buy data at p.mydigicel.net | |
| Spotify & Apple Music | 75% | You've used 75% of your Spotify & Apple allowance from your Prime Plan. To check your remaining Spotify & Apple allowance go to a.mydigicel.net |
| 100% | You've used 100% of your Spotify & Apple allowance from your Prime Plan. You may continue to use Spotify & Apple from your main data Plan or buy data at p.mydigicel.net | |
| BiP | 75% | You've used 75% of your BiP allowance from your Prime Plan. To check your remaining BiP allowance go to a.mydigicel.net |
| 100% | You've used 100% of your BiP allowance from your Prime Plan. You may continue to use BiP from your main data Plan or buy data at p.mydigicel.net | |
| Loop | 75% | You've used 75% of your Loop allowance from your Prime Plan. To check your remaining Loop allowance go to a.mydigicel.net |
| 100% | You've used 100% of your Loop allowance from your Prime Plan. You may continue to use Loop from your main data Plan or buy data at p.mydigicel.net | |
| Social | 75% | You've used 75% of your Social allowance from your Prime Plan. To check your remaining main data allowance go to a.mydigicel.net |
| 100% | You've used 100% of your Social allowance from your Prime Plan. You may continue to use Loop from your main data Plan or buy data at p.mydigicel.net | |
| SportsMax | 75% | You've used 75% of your SportsMax allowance from your Prime Plan. To check your remaining main data allowance go to a.mydigicel.net |
| 100% | You've used 100% of your SportsMax allowance from your Prime Plan. You may continue to use Loop from your main data Plan or buy data at p.mydigicel.net | |
| GoLoud | 75% | You've used 75% of your GoLoud allowance from your Prime Plan. To check your remaining main data allowance go to a.mydigicel.net |
| 100% | You've used 100% of your GoLoud allowance from your Prime Plan. You may continue to use Loop from your main data Plan or buy data at p.mydigicel.net | |
| Main Bundle | 75% | You've used 75% of your main data allowance from your Prime Plan. To check your remaining main data allowance go to a.mydigicel.net |
| 95% | You've used 95% of your main data allowance. If exhausted, you will be barred from data outside of prime Plans. You can buy data at p.mydigicel.net | |
| 100% | You've used 100% of your main data allowance from your Prime Plan. You may continue to access your Prime Plans or buy data at p.mydigicel.net | |
| YouTube | 75% | You've used 75% of your YouTube allowance from your Prime Plan. To check your remaining main data allowance go to a.mydigicel.net |
| 95% | You've used 95% of your YouTube allowance. If exhausted, you will be barred from data outside of prime Plans. You can buy data at p.mydigicel.net | |
| 100% | You've used 100% of your YouTube allowance from your Prime Plan. You may continue to access your Prime Plans or buy data at p.mydigicel.net | |
| Netflix | 75% | You've used 75% of your Netflix allowance from your Prime Plan. To check your remaining main data allowance go to a.mydigicel.net |
| 95% | You've used 95% of your Netflix allowance. If exhausted, you will be barred from data outside of prime Plans. You can buy data at p.mydigicel.net | |
| 100% | You've used 100% of your Netflix allowance from your Prime Plan. You may continue to access your Prime Plans or buy data at p.mydigicel.net |
22. Will customers be charged data overage for the apps on these bundles?
- No, Overage will not be applied on these bundles. Once the bundle has been exhausted customer will not be able to continue streaming. They will be able to purchase additional data
23. Will customers receive notifications when they will be charged the overage rate for calls?
- Yes. Customers will be notified when they are approaching and have reached the voice usage cap, (include message) and where the prevailing rates for both on net and off-net calls will apply.
Out of Bundled Call Rates
| Destinations/Service | Call Rates |
| To Digicel Mobile | $2.89 |
| To Digicel Corporate Fixed Lines | $2.89 |
| To Digicel Play | $2.89 |
| To other mobile provider (LIME) | $6.99 |
| To Flow Landlines | $7.00 |
| To Xtrinet Fixed | $7.00 |
| International incl. USA & Can | $17.75 |
| Cuba | $90.00 |
| Guyana | $23.00 |
| Romania | $90.00 |
| Haiti | $30.00 |
| To Digicel Caribbean | $15.00 |
| National Toll Free 1-888-xxxx *** | $5.00 |
| Calls to Directory Assistance(114)*** | $110.50 |
| Calls to Check Weather (116)*** | $5.00 |
| Calls to Speaking Clock (117)*** | $5.00 |
| Personal numbers (363) |
Special Telephone call tax of 0.50 per minutes is applied to Call Rates.
24. Are there any restrictions in using the Digital Applications?
- Yes, there will be access levels for each app.
| SportsMax | BBO MAX | Spotify & Apple music | BiP | Loop | Go Loud |
| Premium | Access | Access | Text, Voice, Video | Regular | Free (excludes Podcasts) |
The BiP bundle will not cover charges for BiP Group Video Calling, Discovery and Games.