Your Digicel SIM card enables you to make and receive voice calls. The price you are charged depends on the plan you have opted for. For details on the different plans available, click here.
It is important to note that the call rates change for local and international calls. To check how you have been charged for your voice calls, click here.
There are a few things you may want to consider when disputing your voice call charges:
1. You are charged differently depending on the location you are calling. For example:
John calls his friend Tim who is in Jamaica, and spends 5 minutes talking to him. He then calls his girlfriend Jenifer who is in the USA, and spends 5 minutes talking to her also.
The call to Tim cost $9.99 + $0.50 Telephone Call Tax per minute. Therefore, John spent 5 x $10.49 = $52.45
The call to Jenifer cost $17.75 + $0.50 Telephone Call Tax per minute, meaning the call cost 5 X $18.25 = $91.25
2. If you are making a call and notice that the call only lasts a few seconds, this may be because there there was insufficient credit on your account to complete the call. Digicel operates on a per second basis, so if you have $7.00 credit, and the call costs $10.49 per minute, the call will still go through, but it will be less than a minute.
3. Something else you should look out for when trying to make a call with credit on your account is turning off your mobile data before making the call. There are some instances where your handset will reserve the credit used to make a call for data services. Turning off your mobile data will stop the phone from reserving the credit, and allow for the call to go through (please note that if you are going to use the internet again the mobile data service will have to be turned back on).
Here's how you can turn off your mobile data:
Step 1. Most phones feature the option to turn off your data in the top Notification bar. You can press this to turn mobile data off or on.
Step 2. You can also visit 'Data Usage' in your phone settings.
Step 3. Alternately, you can visit 'Settings', then select 'More Networks', followed by 'Mobile Networks' and enable or disable data there.