I keep receiving notifications about an outstanding DigiLoan balance on my new sim?
If you purchased a new sim, and you are seeing an existing loan balance, this means that the sim has been recycled.
Contact us through the Live Chat option on your screen to have this issue resolved.
Why am I not eligible for a DigiLoan?
You may not be able to receive a DigiLoan as a result of:
- Not being on the network for more than 6 months
- Top-up history/frequency. You are required to top up with at least $100 per calendar month (30 days) to qualify for a DigiLoan.
- Outstanding loan balance
How can I check if I am eligible for a loan?
You will be required to access the DIGILOAN menu via *147# or *147*119#. to verify qualification for the service and loan offers that you are able to avail of.