I keep receiving notifications about an outstanding DigiLoan balance on my new sim?
If you purchased a new sim, and you are seeing an existing loan balance, this means that the sim has been recycled.
Contact us to have this issue resolved.
Why am I not eligible for a DigiLoan?
You may not be able to receive a DigiLoan as a result of:
- Not being on the network for more than 2 months
- Top-up history/frequency
- Outstanding loan balance
How can I check if I am eligible for a loan?
You will be required to access the DIGILOAN menu via *147# to verify qualification for the service and loan offers that you are able to avail of.